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Frontline support and maintenance for desktop hardware and software systems at Princeton University has been uniquely structured, allowing the benefits of centralization and the freedom of decentralization. The decentralized SCAD/DCS (Support for Computing in Academic Departments/Department Computing Support) program is set up so that each department has… (More)
" Help, I don't know how to createa mergefile and I need to print leffers and envelopes, " says the caller. " OK, sit tighf! I'll drop by and show you, " responds the consultant. How many of us now have fhe luxuy of responding to a user's call by simply walking out of theInformation Center? Who will answer the other phonesfhaf are ringing? Who will handle… (More)