Leif Skiftenes Flak

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The concept of benefits management highlights explicit practices to facilitate benefits realization from information technology (IT) investments, in addition to plain project management focusing on information systems (IS) deliverables as such. This article presents preliminary results from a Delphi study of identifying critical issues to facilitate(More)
Assessing effects of eGovernment initiatives is considered an important but challenging endeavor. Assessments are, among other things, important to justify e-government investments. They are challenging because they are complex, often based on locally defined indicators, many times overemphasizing financial effects, imprecise, faced with a number of(More)
The emerging research area of e-Government is gradually moving towards a level of maturity on the back of increasingly rigorous empirical research. Yet, there has been little theoretical progress and a cumulative tradition is not emerging. We argue that a principle reason for this is a lack of shared understanding about basic concepts and entities amongst(More)
Recent studies indicate that e-government initiatives have not held their promise of improving government services. The majority of efforts to benchmark e-government have had central government as the unit of analysis. This study employs the MeGAP-3 (The Municipal E-Government Assess-men Project) assessment tool to assess the status of municipal(More)
This paper focuses the need for more research on user involvement and the investigation of stakeholders in e-Government initiatives. An investigation of existing work revealed a lack of research on those topics. As e-Government evolves and users mature, the value of their input can increase. The paper discusses the need and potential benefits of this(More)
Government agencies currently experience increasing pressure to document benefits from spending on eGovernment efforts. Hence, structured methods for benefits management (BM) are being developed. However, hardly any studies have investigated how such approaches are used and experienced. This study addresses this practice-research gap by reporting a study of(More)