Laurens Lapre

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Software solution providers face numerous pitfalls when using standardized SOA-based solutions. One cause is variability between customer organizations—for example, variability occurs in local e-government because of municipalities’ autonomy when it comes to implementing national laws. This autonomy results in variations in business(More)
A large number of studies have addressed the problem of the gap between citizen and the administration. With the advent of the Internet, governmental organisations have begun incorporating this new medium for its service delivery. At the same time we see a number of governmental organisations experiment with community building initiatives through online(More)
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