Laurens Cloete

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The paper presents research aimed at overcoming barriers to citizens’ ability to access electronic government services. Our concern is specifically ‘non-connectivity' barriers to electronic service delivery including cultural background, language, literacy and level of technology experience. These issues are investigated and solutions researched in a(More)
Government regulations have combined with a tremendous growth in prepaid cellular telephony to bring telephone connectivity to an unprecedented number of South African citizens – thus creating an ideal platform for delivering services to a wide cross-section of the population. A further advantage of telephone-based services is the relatively low levels of(More)
We report on research aimed at gaining an improved understanding of how issues such as language, literacy and previous exposure to technology affect citizens’ ability to access government services of different complexity via ordinary telephony. We discuss user interface issues in conditions of low literacy and where previous exposure to technology is low.(More)
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