Laura Maruster

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Contemporary workflow management systems are driven by explicit process models, i.e., a completely specified workflow design is required in order to enact a given workflow process. Creating a workflow design is a complicated time-consuming process and, typically, there are discrepancies between the actual workflow processes and the processes as perceived by(More)
Many of today s information systems are driven by explicit process models. Workflow management systems, but also ERP, CRM, SCM, and B2B, are configured on the basis of a workflow model specifying the order in which tasks need to be executed. Creating a workflow design is a complicated time-consuming process and typically there are discrepancies between the(More)
Effective information systems require the existence of explicit process models. A completely specified process design needs to be developed in order to enact a given business process. This development is time consuming and often subjective and incomplete. We propose a method that constructs the process model from process log data, by determining the(More)
Workflow nets, a subclass of Petri nets, are known as attractive models for analysing complex business processes. In a hospital environment, for example, the processes show a complex and dynamic behavior, which is difficult to control; the workflow net which models such a complex process provides a good insight into it, and due to its formal representation(More)
Nowadays, organizations have to adjust their business processes along with the changing environment in order to maintain a competitive advantage. Changing a part of the system to support the business process implies changing the entire system, which leads to complex redesign activities. In this paper, a bottom-up process mining and simulation-based(More)
Workflow management technology requires the existence of explicit process models, i.e. a completely specified workflow design needs to be developed in order to enact a given workflow process. Such a workflow design is time consuming and often subjective and incomplete. We propose a learning method that uses the workflow log, which contains information about(More)
Nowadays organizations have to adjust their business processes along with the changing environment, in order to maintain a competitive advantage. Often, a change in a part of the system which is to support the business process implies a change of the whole system, which causes complex redesign activities. In this paper we present a case study involving the(More)
Processes such as tendering, ordering, delivery, and paying are executed by several parties in almost all supply chains. However, none of these parties has a proper overview over the whole set of activities executed. Therefore, none of the parties can take the lead in business process redesign. Business processes are often not described in an explicit(More)