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During the last years the optimisation of business processes has gained more and more importance in the context of modernising public administrations. In line with the concept of electronic government (eGovernment) citizens demand not only an improved design of internet sites, but also the creation of real added value to administrational services. In(More)
Public administrations are faced with a modernization and performance gap. On the one hand citizens and companies have increasing requirements. On the other hand the financial and human resources remain static or even decrease. In recent years public administrations tried to counteract with reengineering their business processes. However, it is observable(More)
Process-oriented analysis and optimisation of administrative procedures are key prerequisites for successful organisational and technical restructuring of municipal administration in the move to E-Government. Exploitation of the full potential of information and communications technology can only be achieved through struc-tured procedures. An integrated(More)