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ii This is a Doctorate Thesis. Swedish postgraduate education leads to a Doctor's degree and/or a Licentiate's degree. A Doctor's Degree comprises 240 ECTS credits (4 years of full-time studies). A Licentiate's degree comprises 120 ECTS credits, of which at least 60 ECTS credits constitute a Licentiate's thesis. Linköping studies in science and technology.(More)
The IT Service Organization (ITSO) is an important internal service organization in the Large Enterprise Group ( LEG ), its IT service ability determines the level of LEG's informatization level, it is our urgent topic to research IT service ability evaluation system. In view of the current IT service system characteristics, this paper proposes a IT Service(More)
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