• Publications
  • Influence
Event Correlation in Integrated Management: Lessons Learned and Outlook
TLDR
We try to capture the main lessons learned by the integrated management community in event correlation in the past 25 years, and to identify important challenges that we are faced with. Expand
  • 42
  • 6
Service Level Management for Enterprise Networks
From the Publisher: After Service Level Agreements (SLA) are made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented.Expand
  • 68
  • 5
Designing an evaluation framework for IT service management
TLDR
We present a design of a holistic evaluation framework for ITSM improvement efforts with particular focus on ITIL. Expand
  • 127
  • 4
Artificial immune systems for the detection of credit card fraud: an architecture, prototype and preliminary results
TLDR
This paper investigates the use of an Artificial Immune System (AIS). Expand
  • 59
  • 3
Managing Computer Networks: A Case-Based Reasoning Approach
TLDR
From the Publisher: This is the first book to discuss the applications of CBR to network management. Expand
  • 68
  • 3
Service level management definition, architecture, and research challenges
  • L. Lewis, P. Ray
  • Computer Science
  • Seamless Interconnection for Universal Services…
  • 5 December 1999
TLDR
We provide a framework that may serve as a baseline against which to situate and evaluate SLA proposals. Expand
  • 47
  • 3
Dynamic Service Provisioning: A User-Centric Approach
TLDR
We address the problem of dynamic service provisioning for services which are not configured individually, but are made available to a mass of customers. Expand
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  • PDF
Ethical Implications of Using the Paro Robot, with a Focus on Dementia Patient Care
TLDR
This paper examines the ability of the Paro robot to improve the lives of elderly dementia patients by applying modern technology to medicine, Paro is not intended to be a replacement for social interaction. Expand
  • 24
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Multi-Agent Situation Management for Supporting Large-Scale Disaster Relief Operations
Natural and human-made disasters create unparalleled challenges to Disaster Situation Management. We describe two important information technology solutions meeting these challenges: distributedExpand
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  • 2
  • PDF
Seniors' Perspective on Perceived Transfer Effects of Assistive Robots in Elderly Care: Capability Approach Analysis
TLDR
This paper introduces perceived transfer effects as a cognitive process in which elderly realize how assistive robots help them in their functional abilities to empower their capabilities required to live independently. Expand
  • 10
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