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The rapid spread of technological innovations like mobile data services (MDS) has made mobile computing a fact of everyday life for many people. Therefore, we need to understand the contribution of mobile computing to overall quality of life (QoL). Employing the satisfaction hierarchy model and bottom-up spillover theory, this study proposes a theoretical(More)
Many companies recently have been choosing information technology (IT) outsourcing in response to complicated information systems and various internal requirements. In order to monitor and maintain a high quality of IT outsourcing vendors’ services, it is necessary to develop a system to evaluate IT outsourcing customer satisfaction. The system can be used(More)
The structural equation modeling (SEM) technique has significant potential as a research tool for assessing and modifying theoretical models. There have been 139 applications of SEM in IS research published in major journals, most of which have been after 1994. However, despite its increasing use in the field, it remains a complex tool that is often(More)
One of the main problems of today’s ubiquitous computing systems is that they do not meet their quality requirements. Ubiquitous computing services such as mobile data services (MDS) are fundamentally different from traditional information systems (IS) in terms of important quality factors such as information or system quality because it has been used in(More)
The purpose of this research is to identify the process of knowledge transfer and to examine the role of IT human capability in the knowledge transfer in IT outsourcing situations. To do this, a research model of knowledge transfer process was built for both of client and vendor sides and tested using the survey data from both of clients and vendors. It is(More)
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