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Purpose – To date, critical success factors (CSFs) for implementing knowledge management (KM) in small and medium enterprises (SMEs) have not been systematically investigated. Existing studies have derived their CSFs from large companies' perspectives and have not considered the needs of smaller businesses. This paper is aimed to bridge this gap.(More)
Purpose – To investigate the critical success factors (CSFs) for adopting knowledge management (KM) in small and medium-sized enterprises (SMEs) – an area that has, to date, received very little attention in the literature. Design/methodology/approach – A survey instrument comprising 11 factors and 66 elements was developed. Through a postal survey, data(More)
Purpose – This research attempts to comprehensively examine the criteria for measuring knowledge management (KM) performance outcomes in organisations. To date, no studies have provided a set of widely accepted measurement criteria associated with KM efforts. This paper, therefore, aims to fill the gap. Design/methodology/approach – This study was carried(More)