Kjersti Bjørkeng

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Any tool intended to support social acts, in this case a Knowledge Management system, is hard to design and implement, since it generally introduces new social work patterns and new communication protocols and media. In this paper we present a case where dilemmas are found and attempted used as a tool in system development and in the crucial and often(More)
The paper is based on an activity based and relational conception of knowledge. We expose Activity Based Knowledge Management through two empirical cases from Norwegian Professional Service Firms. The cases illustrate two Knowledge Management initiatives aiming at enabling prioritised and ongoing activities within the organisations: The development and use(More)
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