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Innovative IT not only enables firms to enhance their overall performance and facilitate inter-organizational relationships and transactions; it also effectively solves the problem of asset specificity and product description. Therefore, future orientation is mainly focused on market rather than hierarchy-based economic activities. At the same time, the(More)
a r t i c l e i n f o This study investigated the influence of the completeness of CRM relational information processes on customer-based relational performance and profit performance. In addition, interaction orientation and CRM readiness were adopted as moderators on the relationship between CRM relational information processes and customer-based(More)
This study adopts social capital theory and transaction cost theory to explore the feasibility of an inter-organizational cross-hospital electronic medical records (EMR) exchange system, and the factors that affect its adoption. The concept of value co-creation is also used to assess such a system, and its influence on the performance of participating(More)
The popularity of the Internet facilitate virtual shopping as one convenience shopping choice for consumers. However, consumers would have different evaluation viewpoints on both shopping processes in term of emotions and shopping value. This study designed two scenarios (an virtual shopping website and a trial physical product) and adopted(More)
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