Kirsten Danielsen

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AIMS To assess the association between patient experiences, aspects of healthcare delivery, and patient characteristics for adult somatic inpatients attending hospitals throughout Norway. METHODS The Patient Experiences Questionnaire (PEQ) was mailed to 26,938 patients attending inpatient clinics at 62 Norwegian hospitals during 2002 and 2003 within a(More)
ponent of health services evaluation. Several countries now have programs of work that include national surveys of patients undertaken at regular intervals. The identification and review of large scale surveys of patient experiences including programs of work, will inform the organisation and design of future surveys aimed at comparing patient views of(More)
BACKGROUND This study describes the development and testing of the Psychiatric In-Patient Experiences Questionnaire (PIPEQ). MATERIAL AND METHODS Questionnaire development was based on a literature review, qualitative interviews with patients, and expert opinion. The questionnaire was tested in a postal survey among inpatients at three community health(More)
OBJECTIVE To develop and evaluate the Patient Experiences Questionnaire for Out-of-Hours Care (PEQ-OHC) in Norway. DESIGN Questionnaire development was based on a systematic literature review of existing questionnaires, interviews with users, and expert group consultation. Questionnaire testing followed a postal survey of users who had attended(More)
BACKGROUND User reported experiences and satisfaction are increasingly used as basis for quality indicators in the health sector. However, there is limited understanding of factors associated with user reported experiences and satisfaction with casualty clinics. METHODS A random sample of 542 patients that had contacted any of three casualty clinics from(More)
PURPOSE An important goal for national and large-scale surveys of user experiences is quality improvement. However, large-scale surveys are normally conducted by a professional external surveyor, creating an institutionalized division between the measurement of user experiences and the quality work that is performed locally. The aim of this study was to(More)
BACKGROUND Patient satisfaction questionnaires are increasingly used for assessing quality of care. AIM To review the evidence for the reliability and validity of patient satisfaction questionnaires for out-of-hours care. DESIGN Systematic review. SETTING Primary care out-of-hours services. METHOD Searches of CINAHL, EMBASE, MEDLINE((R)) and(More)
BACKGROUND This study developed and tested the reliability and validity of the Universal Patient Centeredness Questionnaire (UPC-Q). METHODS The UPC-Q developed in this study has three parts: 1) the aspects that patients consider the most important when receiving a relevant health care service, rating the health care services on these aspects and their(More)
OBJECTIVES The aim of this study was to test the reliability and validity of a new questionnaire for measuring patient experiences with general practitioners (PEQ-GP) following a national survey. SETTING Postal survey among patients on any of 500 GPs patient lists in Norway. GPs were stratified by practice size and geographical criteria. PARTICIPANTS(More)