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Large general-purposed community question-answering sites are becoming popular as a new venue for generating knowledge and helping users in their information needs. In this paper we analyze the characteristics of knowledge generation and user participation behavior in the largest question-answering online community in South Korea, Naver Knowledge-iN. We(More)
Help-seeking communities have been playing an increasingly critical role in the way people seek and share information. However, traditional help-seeking mechanisms of these online communities have some limitations. In this paper, we describe an expertise-finding mechanism that attempts to alleviate the limitations caused by not knowing users' expertise(More)
Online discussions such as a large-scale community brainstorming often end up with an unorganized bramble of ideas and topics that are difficult to reuse. A process of <i>distillation</i> is needed to boil down a large information space into information that is concise and organized. We take a system-augmented approach to the problem by creating a set of(More)
Before contributing new knowledge, individuals must attain requisite background knowledge or skills through schooling, training, practice, and experience. Given limited time, individuals often choose either to focus on few areas, where they build deep expertise, or to delve less deeply and distribute their attention and efforts across several areas. In this(More)
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