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The old adage of "If you build it, he will come"<sup>2</sup> is not necessarily true when it comes to a Learning Management System. These systems require a little more care and support to encourage faculty to adopt and utilize them as a tool for their classrooms. In order to avoid the pitfalls of neglect and indifference that was exhibited towards our(More)
The Apple iPad has the potential to change how faculty teach using technology. With the small size and touch screen, iPads can be more flexible in a classroom setting than a laptop. With the plethora of apps (short for applications) being created for the iPad, there is tremendous potential for how this new technology can be used to enhance the teaching and(More)
This paper will discuss the journey taken by one small school, Lewis &#38; Clark College, to implement a Service Desk. There are many aspects that go into a Service Desk, or so we learned when we transitioned a year ago from multiple separate service points to a one-stop shopping model of service. This change was part of an overall IT reorganization and had(More)
The debate over whether to buy commercial help desk software or to create a custom solution in house is currently being argued on many campuses. Commercial products are easier to implement and support but are often cost prohibitive and inflexible. While an in-house solution can be built to fit exact needs, issues of support and maintenance arise. Lewis &(More)
There is often concern about the additional burden of writing a paper in order to present at the SIGUCCS Service & Support conference. The paper deadlines never seem to hit at a convenient time, as if a convenient time exists in our chosen profession. Additionally, writing in this format is at times challenging for those with a more technical background.(More)