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With the emergence of strong open source contenders in the Learning Management System (LMS) arena, many schools are evaluating whether to stay with one of the commercial LMS products such as Blackboard/WebCT or moving to one of the open source solutions which are free to use, but offer no corporate support. There are many factors contributing to such a… (More)
The old adage of "If you build it, he will come"<sup>2</sup> is not necessarily true when it comes to a Learning Management System. These systems require a little more care and support to encourage faculty to adopt and utilize them as a tool for their classrooms. In order to avoid the pitfalls of neglect and indifference that was exhibited towards our… (More)
Determining the desired relationship between IT professionals and faculty is an important step in setting expectations and developing programs to achieve that relationship. Two colleges discuss how they have found a balance between a small staff and the rising interest by faculty to integrate technology into their classrooms and research.
The Apple iPad has the potential to change how faculty teach using technology. With the small size and touch screen, iPads can be more flexible in a classroom setting than a laptop. With the plethora of apps (short for applications) being created for the iPad, there is tremendous potential for how this new technology can be used to enhance the teaching and… (More)
Every three years, a special event happens in the SIGUCCS organization---that is the election of the SIGUCCS Board. With the current SIGUCS Board having been in office since July, 2011, the time has come to elect a new slate of SIGUCCS officers to take office on July 1, 2014.
The SIGUCCS Awards Committee announces the opening of nominations for the 2014 Hall of Fame Awards and Penny Crane Award. These awards are presented annually at the SIGUCCS fall conference. Here is an opportunity to identify colleagues that you feel are deserving of recognition by the entire SIGUCCS organization. Since SIGUCCS is an all-volunteer… (More)
This paper will discuss the journey taken by one small school, Lewis & Clark College, to implement a Service Desk. There are many aspects that go into a Service Desk, or so we learned when we transitioned a year ago from multiple separate service points to a one-stop shopping model of service. This change was part of an overall IT reorganization and had… (More)
The debate over whether to buy commercial help desk software or to create a custom solution in house is currently being argued on many campuses. Commercial products are easier to implement and support but are often cost prohibitive and inflexible. While an in-house solution can be built to fit exact needs, issues of support and maintenance arise. Lewis &… (More)
There is often concern about the additional burden of writing a paper in order to present at the SIGUCCS Service & Support conference. The paper deadlines never seem to hit at a convenient time, as if a convenient time exists in our chosen profession. Additionally, writing in this format is at times challenging for those with a more technical background.… (More)