Kelly Wainwright

Learn More
Persistence of social attention by male and female laboratory rats was examined following exposure to novel conspecifics. In experiment I we compared performance of castrate female controls. Testosterone significantly prolonged mean social investigation time. Castrate females treated with a 10-day regimen of testosterone propionate to that of intact males(More)
The old adage of "If you build it, he will come"<sup>2</sup> is not necessarily true when it comes to a Learning Management System. These systems require a little more care and support to encourage faculty to adopt and utilize them as a tool for their classrooms. In order to avoid the pitfalls of neglect and indifference that was exhibited towards our(More)
While we all work in the field of technology, at the heart of what're do is customer service. However this is a skill that we seldom take the time to reflect on or improve. While many consider customer service to be common sense, it still warrants a regular review of the basics. Using the book DELIVERING KNOCK YOUR SOCKS OFF SERVICE by Ron Zemke, this paper(More)
The debate over whether to buy commercial help desk software or to create a custom solution in house is currently being argued on many campuses. Commercial products are easier to implement and support but are often cost prohibitive and inflexible. While an in-house solution can be built to fit exact needs, issues of support and maintenance arise. Lewis &(More)
Employing students is critical to our success in offering service to our campus community. Students comprise the majority of our workforce at our Information Technology Service Desk and we rely on them greatly. However, we were faced with the problem of training our students in a consistent, effective manner with clear expectations and measurable outcomes.(More)
The Apple iPad has the potential to change how faculty teach using technology. With the small size and touch screen, iPads can be more flexible in a classroom setting than a laptop. With the plethora of apps (short for applications) being created for the iPad, there is tremendous potential for how this new technology can be used to enhance the teaching and(More)