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A Support Tool for Writing Multilingual Instructions
TLDR
The results of a requirement analysis study confirm the view that the most useful tool is not a stand-alone writing tool but rather one that supports technical writers in their task.
Automatically Eliciting Task Models from Written Task Narratives
TLDR
This paper proposes the use of shallow natural language parsing to automatically extract task information from narratives to bridge the gap in the extraction of formal task models from scenarios.
Speaking of actions: choosing rhetorical status and grammatical form in instructional text generation
TLDR
It is argued that the only principled way to identify both the relevant expressional forms and the contexts in which they are used, is to perform a detailed linguistic study of a corpus of text from the relevant genre.
Expressing Procedural Relationships in Multilingual Instructions
TLDR
The results of the analysis indicate specific guidelines for the tactical realisation of expressions of these relations of Generation and Enablement in multilingual instructional text.
Automated knowledge acquisition for instructional text generation
TLDR
This paper argues that this required knowledge can, in practice, be acquired from a heterogeneous set of complementary sources and presents Isolde, a support environment for technical writers that can mine these sources using an extensible set of specially tailored acquisition tools.
Using System Networks to Build Rhetorical Structures
TLDR
An analysis of the way the various processes used in this domain are expressed is presented, with emphasis here is on the relationship between the surface grammatical coding of these processes and the underlying rhetorical structure of the text.
Automatically Generating Effective Online Help
TLDR
An evaluation that compares the effectiveness of the instructions produced by Isolde with those produced by human authors suggests that the instructionsproduced by ISolde are of comparable quality to similar texts found in commercial manuals.
Expressing Rhetorical Relations in Instructional Text: A Case Study of the Purposes Relation
TLDR
This paper addresses the issue of the range of lexical and grammatical forms used by instructional text writers over a broad range of instruction types in the context of the expression of procedural relations between actions in instructional text.
Myriad: An Architecture for Contextualized Information Retrieval and Delivery
TLDR
A generic architecture that supports the construction of information retrieval and delivery systems that make use of context is presented, called Myriad, which includes an adaptive virtual document planner, and explicit, dynamic representations of the user’s current context.
Environments for the Construction and Use of Task Models
TLDR
This chapter will review the range of tools that have been built that aid in the construction of task models, and discuss ISOLDE, an environment that integrates an heterogeneous set of such tools and supports the construction, use, and reuse of task model.
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