Kay-Chuan Tan

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Quality function deployment (QFD) has been widely used to translate customer requirements to a product’s technical attributes. Correctly rating the importance of every customer requirement is essential to the QFD process because it will largely affect the final target value of a product’s technical attributes. This paper proposes a new customer requirements(More)
Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. The QFD process involves various inputs in the form of linguistic data, e.g., human perception, judgment, and evaluation on importance or relationship strength. Such data are usually ambiguous and uncertain. An(More)
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