Kay-Chuan Tan

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1. INTRODUCTION In the recent development of TRIZ research, much effort has been put in extending TRIZ to a broader application, especially the application in non-technical areas. So far several TRIZ tools have been found to be equally effective in addressing non-technical problems. A good example is that 40 Inventive Principles has recently found its(More)
Quality function deployment (QFD) is a customer-driven quality management and product development system for achieving higher customer satisfaction. The QFD process involves various inputs in the form of linguistic data, e.g., human perception, judgment, and evaluation on importance or relationship strength. Such data are usually ambiguous and uncertain. An(More)
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