Kathleen M. Sutcliffe

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PURPOSE To describe how communication failures contribute to many medical mishaps. METHOD In late 1999, a sample of 26 residents stratified by medical specialty, year of residency, and gender was randomly selected from a population of 85 residents at a 600-bed U.S. teaching hospital. The study design involved semistructured face-to-face interviews with(More)
BACKGROUND Evidence that medical error is a systemic problem requiring systemic solutions continues to expand. Developing a "safety culture" is one potential strategy toward improving patient safety. A reliable and valid self-report measure of safety culture is needed that is both grounded in concrete behaviors and is positively related to patient safety.(More)
We examine the process and performance effects of two different forms of functional diversity in management teams – the predominant conceptualization in the literature (dominant function diversity) and a second conceptualization that has been generally overlooked (intra-personal functional diversity). In a sample of business unit management teams, dominant(More)
Kathleen M. Sutcliffe and Timothy J. Vogus University of Michigan Studies of organizing in the face of adversity have been focused on the negative. This tendency to focus on failures, decline, and maladaptive or pathological cycles is revealed in images such as threat-rigidity, downward spirals, vicious cycles, and tipping points that dominate the(More)
Thriving describes an individual’s experience of vitality and learning. The primary goal of this paper is to develop a model that illuminates the social embeddedness of employees’ thriving at work. First, we explain why thriving is a useful theoretical construct, define thriving, and compare it to related constructs, including resilience, flourishing,(More)
PURPOSE To explore the significant emotional challenges facing resident physicians in the setting of medical mishaps, as well as their approaches to coping with these difficult experiences. METHOD Twenty-six resident physicians were randomly selected from a single teaching hospital and participated in in-depth qualitative interviews. Transcripts were(More)
This study examines variation in top executives’ environmental perceptions within firms and within industries. More specifically, we investigate how industry and organizational membership affect top executives’ perceptions of five environmental attributes. Results indicate that significant homogeneity of perceptions exists within firms and also within(More)