Kassandra Soo

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Verbalisation (or talk-aloud protocols) has been used as a technique for knowledge elicitation in research for some time. It allows the researcher some degree of access to the reasoning behind participants’ decisions. The verbalisation technique is said to directly represent cognitive task processes while not affecting performance. Using a combined(More)
Previous research investigating work activities and cognition in multi-crew airline flight decks has used a joint cognitive systems approach. However, is this approach suitable when some components—such as pilots—physically shift between differing aircraft, or joint cognitive systems? A current practice within the airline industry, known as mixed-fleet(More)
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