Kasmarini Baharuddin

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Digital reference service is a network that placed expertise or skill, human intermediation and resources at the disposal of users in an online environment, employs automated tools and allowing human experts to concentrate or focus on difficult questions. It is viewed that digital reference service occurs when a question is received and responded(More)
This study investigates users' perception on library staff attitude in giving services in one of the largest academic library of a public institution of higher learning in Malaysia. The library staff were assessed based on their attitude toward user service in terms of reliability, responsiveness and assurance. Questionnaires were distributed to 150(More)
This study aims to assess users' satisfaction of using online database based on information quality, system quality and service quality. These three qualities may be taken as predictors of user satisfaction in utilizing online database service. The study is based on a survey in which 132 self-administered questionnaires were distributed to master's students(More)
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