Karin Olesen

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Discusses the use of information technology to facilitate communication and collaboration. In this action research project a groupware product called Lotus Notes TM was implemented to facilitate communication and collaboration amongst the senior management team. Although there was a real need for change, and the project received strong support from senior(More)
This research investigates the influence of industry on electronic customer relationship management (ecrm) performance. A case study approach with two cases is applied to evaluate the influence of ecrm on customer behavioral and attitudinal loyalty along with customer pyramid. The cases covered two industries consisting of computer and automotive(More)
Good relationships between information systems (IS) and business employees build shared understanding and cross-domain knowledge, and enhance the level of business-IS alignment in an organization. Most researchers have focused on improving the quality and frequency of communication, and less work has been done on the informal activities IS staff carry out(More)
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