Karim Al-Yafi

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Workflow technology has been proven as an enabler for numerous benefits for private and public organizations. Including: cost reduction, efficiency savings in terms of time and cost, increased capability, faster processing, reductions in errors, and work iterations, service quality and customer satisfaction. Public sector has endorsed these benefits by(More)
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This paper aims to propose PMWF model, a new workflow model to automate ubiquitous policy making processes and facilitate citizen participation. While workflow technology has been widely adopted in public sector, the use of technology is mostly limited to supporting back-end administrative business processes. PMWF model targets front-end policy making(More)
This study aims at exploring users’ satisfaction with the traffic violation e-Service provided by the Ministry of Interior in Qatar. The paper presents the findings of a quantitative survey that covered over 300 users of the traffic violation e-Service and reflects on satisfaction based on the four dimensions of the COBRA framework (Osman et al. 2011):(More)
While two main approaches, namely the centralized and the market-based approaches, have been used and compared in the literature for task allocation problems, uncertainty and dynamism imposed in the Mobile Task Allocation Problem (MTAPs) require new techniques for comparing these two approaches due to the limitations of traditional mathematical modeling(More)
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