Kannan Srikanth

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We investigate coordination strategies in integrating distributed work. In the context of Business Process Offshoring (BPO), we analyze survey data from 126 offshored processes to understand both the sources of difficulty in integrating distributed work as well as how organizations overcome these difficulties. We find that interdependence between offshored(More)
How do organizations coordinate interdependent activities across geographic distance? We analyze 121 surveys of offshored processes to understand both the sources of difficulty in the remote delivery of services as well as how organizations overcome these difficulties. We find that contrary to conventional wisdom, system dependence of a process is a much(More)
To examine what, if any, are the differences in how activities are coordinated within-firms vs. between-firms we conducted interviews with 32 project managers regarding 60 projects in the offshore software services industry. Uniquely, our projects were sampled along two dimensions: (1) co-location vs. spatial distribution and (2) were delivered by groups of(More)
Motivation MNCs are increasingly leveraging emerging markets to develop innovative capabilities • Leverage low-cost labor to reduce costs of ownership reduce costs of ownership • Tap into a more skilled/specialized labor pool • Develop products for fast growing regional markets
The reach and impact of outsourcing is growing fast to include a variety of strategic objectives. Unlike in transactional outsourcing, where the vendor leverages scale economies to provide standardized services at reduced costs of ownership, client satisfaction in strategic outsourcing is contingent on the extent to which the vendor’ service offering is(More)
This paper investigates under what conditions knowledge available to team members leads to positive performance outcomes. We surmise that mutual knowledge that enables the team members to coordinate their work efforts is beneficial for team performance up to a limit after which excess mutual knowledge causes a decline in performance. We further suggest that(More)