Ka-Leong Chan

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Workflows in the service industry sometimes need to deal with multi-fold increases in customer demand within a short period of time. Such spikes in service demand may be caused by a variety of events including promotional deals, launching of new products, major news or natural disasters. Escalation strategies can be incorporated into the design of a(More)
Workflows in the service industry are subject to exceptional circumstances that affect the ability to complete work in a timely manner. For instance, workflows may need to deal with sudden spikes in customer demand due to a variety of events such as promotional deals, product launches, major news, or natural disasters. Escalation strategies can be(More)
Status of this Memo This document specifies an Internet standards track protocol for the Internet community, and requests discussion and suggestions for improvements. Please refer to the current edition of the "Internet Official Protocol Standards" (STD 1) for the standardization state and status of this protocol. Distribution of this memo is unlimited.(More)
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