• Publications
  • Influence
Use and Impact of Online Travel Reviews
Consumer-generated content (CGC) is growing in importance. Especially online travel reviews written by consumers are ever more available and used to inform travel-related decisions. A Web-basedExpand
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Comparison of Deceptive and Truthful Travel Reviews
TLDR
A study was conducted to compare the language structure of deceptive and truthful hotel reviews based on structural properties. Expand
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Influence of personality on travel-related consumer-generated media creation
TLDR
The influence of personality on travel CGM creation was investigated and the results indicate that travelers' personality traits significantly influence perceived barriers to content creation, motivations to engage inCGM creation, and specific creation behaviors. Expand
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What Motivates Consumers to Write Online Travel Reviews?
  • K. Yoo, U. Gretzel
  • Psychology, Computer Science
  • J. Inf. Technol. Tour.
  • 1 December 2008
TLDR
Online travel review writers are mostly motivated by helping a travel service provider, concerns for other consumers, and needs for enjoyment/positive self-enhancement. Expand
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Trust in Travel-related Consumer Generated Media
TLDR
This study investigated the factors influencing trust in travel-related CGM and, in turn, the degree to whcih trust affects the benefits and impacts of using CGM in the course of planning pleasure trips. Expand
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Antecedents and Impacts of Trust in Travel-Related Consumer-Generated Media
  • K. Yoo, U. Gretzel
  • Psychology, Computer Science
  • J. Inf. Technol. Tour.
  • 1 April 2010
TLDR
This study investigated the factors influencing trust in travel-related consumer-generated media (CGM) and the degree to which trust affects the benefits and impacts of using CGM when planning pleasure trips. Expand
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Persuasive Recommender Systems - Conceptual Background and Implications
TLDR
This book reviews the existing literature on the factors in advice seeking relationships in the context of human-human, human-computer, and human-recommender system interactions, which can provide an important framework for identifying potential influence factors in recommender system context. Expand
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Creating More Credible and Persuasive Recommender Systems: The Influence of Source Characteristics on Recommender System Evaluations
TLDR
This chapter reviews the existing literature on source characteristics in the context of human-human, human-computer, and human-recommender system interactions. Expand
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The Influence of Perceived Credibility on Preferences for Recommender Systems as Sources of Advice
TLDR
Recommender systems promise to support travelers in complex decision-making processes; however, whether a recommendation is seen as credible advice and actually taken into account not only depends on travelers' perceptions of the recommendation but also of the system as the advice giver. Expand
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