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The importance of developing and maintaining enduring relationships with customers of service businesses is generally accepted in the marketing literature. A key challenge for researchers is to identify and understand how managerially controlled antecedent variables influence important relationship marketing outcomes (e.g., customer loyalty and(More)
Attitude, personality, and customer knowledge antecedents were compared in their predictive ability of 3 service-oriented forms of employee organizational citizenship behaviors (OCBs): loyalty, service delivery, and participation. For the 1st study, 236 customer-contact employees provided data concerning their OCBs and the attitude, personality, and(More)
We present a complete object recognition system for 3-D objects using a viewercentered object description, so-called surface normal images (SNIs), recently introduced by Park et al. [3]. Based on this representation we utilize a weak active technique (the Photometric Stereo Method (PSM)) to extract 3-D features from the objects. We combine surface(More)
This study examines the responses of 1,047 human-resources personnel who recruit veterinarians for positions in their organizations. Work conditions in the organization, lifestyle and time-management issues, job benefits, job expectations, supervisor relations, and the physical demands of veterinary work are studied. Comparisons are made between four(More)
T future for food supply veterinary medicine (FSVM) professionals is at an uncertain juncture. Many experts from academia, industry, and government have concluded that the North American veterinary profession is facing a shortage of food animal veterinarians in the public, private, industrial, and academic sectors. Various societal trends and economic(More)
The future demand for and potential shortages of food-supply veterinarians have been the subject of much concern. Using the Delphi forecasting method in a three-phase Web-based survey process, a panel of experts identified the trends and issues shaping the demand for and supply of academic food-animal veterinarians, then forecasted the likely future demand(More)
In extending the perspective of opinion leadership and seeking to the online environment, this study showed that there were consistent patterns of opinion leadership and seeking behaviors between the online and offline environments. The study also demonstrated that some psychological characteristics would be significant predictors for online opinion(More)