Julieta García-Porres

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Delivery of services to a patient has to be given with an acceptable measure of quality that can be monitored through the patient's satisfaction. The objective of this work was to innovate processes eliminating waste and non value-added work in processes done at the Imaging Department in the National Institute of Respiratory Diseases (INER for its Spanish(More)
The impact within a known process due to the introduction of new technology may entail many factors such as workflow modification, increase of wait time, modification in service quality, and even cultural changes. The inclusion of these factors into a process affects its performance, but the implementation of innovations may counteract the impact and could(More)
Countries receptive to technology are those who absorb and adapt knowledge coming from developed countries. Their capability for assimilating technology depends on factors related with the availability of facilities, financial resources and even, cultural differences. In order to prevent adverse events in the usage of the technology, it is important to(More)
The National Institute of Respiratory Diseases is a third level public hospital in Mexico City, which in 2007 acquired an RIS-PACS to be implemented at its Imaging Department (ID), with the objective to enhance its service. This department attends an average of 3,500 patients per month developing different image modalities. The objective of this work was to(More)
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