Julia Othlinghaus

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In this paper we present theapplication CuCoMaG (CustomerC omplaint Management Group reflection), aw eb-based role-playinge nvironmentf or trainingc ustomer complaint management in combinationw ith ag roup reflection support tool.T he applicationc onsists of two different parts. Thefirst part is arole-playing environmentinwhich theuser assumes theroleofan(More)
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