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Network management capability is of paramount importance for any organization in the era of a network economy. Despite the rapid growth of business network research, effective approaches for systematic network management are still in their infancy. Existing business network literature mostly concentrates on describing the nature of the network around a(More)
The purpose of this article is to examine the theoretical foundations of e-service quality and develop a conceptual model for it. Even though e-service quality has increasingly attracted the attention of researchers, the existing research in this area is mostly focused on identifying quality dimensions of e-services without any deeper attention to the(More)
What are the main elements of successful Key Account Management (KAM)? What is the nature of quality for the company and for the individual in business-to-business relationships? What kind of managerial practices are required at the company and individual level in Key Account Management? This paper focuses on these central aspects of KAM. It describes the(More)
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