Jukka Kallio

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The special nature of groceries, especially perishables, challenges the possibilities of digital channels i.e. computers and networks to improve customer service. We report the findings of theme interviews on the potential of electronic commerce (EC) of groceries with 33 experts of grocery industry and EC, most of them senior executives, in 23 organisations(More)
Authors (from body; name, chairman and secretary of the body) Abstract The changing role of trust in the New Economy forms an interesting research area. The purpose of this work is to contribute this area with a study that focuses on the role of banks in the New Economy. The major part of this work is a case study about three banks operating in Finland. The(More)