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Journals and Conferences
—M. TED BOREN AND JUDITH RAMEY, ASSOCIATE MEMBER, IEEE Abstract—Thinking-aloud protocols may be the most widely used method in usability testing, but the descriptions of this practice in the usability literature and the work habits of practitioners do not conform to the theoretical basis most often cited for it: Ericsson and Simon’s seminal work PROTOCOL… (More)
Retrospective Think aloud (RTA) is a usability method that collects the verbalization of a user's performance after the performance is over. There has been little work done to investigate the validity and reliability of RTA. This paper reports on an experiment investigating these issues with a form of the method called stimulated RTA. By comparing subjects'… (More)
Why do people access information via the mobile Internet? This qualitative study examines a group of active users and proposes a new preliminary framework for understanding their motivations and behaviors.
The think aloud method is widely used in usability research to collect user's reports of the experience of interacting with a design so that usability evaluators can find the underlying usability problems. However, concerns remain about the validity and usefulness of think aloud in usability studies. In this panel we will present current studies of the… (More)
PURPOSE Despite years of effort and millions of dollars spent to create unified electronic communicable disease reporting systems, the goal remains elusive. A major barrier has been a lack of understanding by system designers of communicable disease (CD) work and the public health workers who perform this work. This study reports on the application of… (More)
The usability of information is vital to successful websites, products, and services. Managers and developers often recognize the role of information or content in overall product usability, but miss opportunities to improve information usability as part of the product-development effort. This meeting is an annual forum on human factors of information… (More)
I first read "Improving the usability of programming publications" by Bethke et al. ten years ago when I was writing hardware manuals for a computer company.
Usability testing during product development has gained wide acceptance as a strategy for improving product quality. But it is difficult to find published studies that actually document the impact of usability test findings and recommendations on product design. This case study examines a usability test that was done during the development of a software… (More)
This tutorial applies human factors research techniques to collecting customer data early and “building usability into” the product definition and design processes. User input contributes to designing the whole product, including the user interface and documentation. After an overview of product development models, we discuss appropriate research questions… (More)