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The University of Idaho Help Desk started in October 1992 in a basement room with one full-time employee, two part-time student workers, and a Manager, Joyce Davidson. Their task was to provide staff, faculty, and students with assistance using email, connecting to the new Banner system, using the modem pool, and acquiring how-to documents for common lab… (More)
Customer service and marketing equates to a double-edged sword. Customer service is marketing and conversely, marketing is customer service. If the customer isn't receiving the service they expect and the satisfaction of a solution, then all the fancy techniques of marketing are truly wasted. When we nurture our customer's needs and develop an understanding… (More)