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This paper presents a field study that compares natural language call routing with standard touch-tone menus. <i>Call routing</i> is the task of getting callers to the right place in the call center, which could be the appropriate live agent or automated service. <i>Natural language</i> call routing lets callers describe the reason for their call in their(More)
CyberBELT allows a viewer to interact with a multi-threaded documentary using a multi-modal interface. The viewer interacts with the documentary by speaking, pointing and looking around the display. The viewer selects the threads of the story to follow or lets the system navigate through the story. Feedback from the viewer evolves the story to present(More)
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