Joseph P. Mullally

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Assessing the reliability of mass-market software (MMS), such as the Windows<sup>reg</sup> operating system, presents many challenges. In this paper, we share insights gained from the Windows Vista<sup>reg</sup> and Windows Vista<sup>reg</sup> SP1 operating systems. First, we find that the automated reliability monitoring approach, which periodically(More)
The traditional approach for predicting post-release software reliability is to emulate customer usage environments and scenarios during in-house testing. However, this approach has limitations for mass-market software systems (MMSS), such as the Windows operating system, because it is impractical to emulate the usage environments and scenarios of millions(More)
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