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An organisation is by virtue an information system, in which information is used for communication and coordination of activities. This information system is built upon the organisational infrastructure and is supposed to support the business processes. To study the organisational behaviour in the form of business processes, one needs an effective modelling(More)
In most cases authors are permitted to post their version of the article (e.g. in Word or Tex form) to their personal website or institutional repository. Authors requiring further information regarding Elsevier's archiving and manuscript policies are encouraged to visit: Abstract Despite diligent efforts made by the software engineering community, the(More)
A modern enterprise is a heavily wired and networked socio-technical system where multiple components play in symphony to yield a competitive position in the ear of digital economy. While the underling communication and interaction systems facilitate knowledge workers to carry out the enterprise mission and furnish service to the society, there are many(More)
In developing countries, especially where a large proportion of the population still resides in rural areas, healthcare access and delivery is often poor, and can benefit from innovative service models and supporting technologies. In these rural areas, the challenges of healthcare quality are many, ranging from poor infrastructure, low literacy, poverty, to(More)