Josep M. Sayeras

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The hospitality industry is facing major challenges, among them the new competition from novel forms of supply in the sharing economy. Airbnb, Homeaway, and Niumba, among other websites offering accommodations, are having an important impact in the sector, changing existing conditions and the market for the traditional hospitality industry. In this context,(More)
This paper offers a new method inspired by classic importance-performance analysis (IPA) that provides a global index of importance versus performance for firms together with a new version of the IPA diagram. The index compares two rankings of the same set of features regarding importance and performance, taking into account under-performing features. The(More)
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