José Carlos Alva Tello

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In the past few years, many frameworks and standards have been developed to cover different aspects of IT to provide best practices, such as COBIT, ITIL, CMMI, ISO/IEC 20000, ISO/IEC 38500 and ISO/ IEC 27000, and improve IT governance and IT service management in organizations. This research presents how self-assessments for IT standards improve(More)
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