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Remote evaluation: the network as an extension of the usability laboratory
We propose methods for remote usability evaluation wherein the evaluator, performing observation and analysis, is separated in space and/or time from the user. Expand
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Remote evaluation for post-deployment usability improvement
The usual kinds of alpha and beta testing do not qualify as formative usability evaluation because they do not yield detailed data observed during usage and associated closely with specific task performance. Expand
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The User-Reported Critical IncidentMethod for Remote Usability Evaluation
We investigate feasibility and effectiveness of a cost-effective remote usability evaluation method for real-world applications used by real users doing real tasks in real work environments. Expand
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Remote usability evaluation: can users report their own critical incidents?
In this paper, we briefly introduce the user-reported critical incident method (originally called semi-instrumented critical incident gathering) for remote usability evaluation, and describe results and lessons learned in its development and use. Expand
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Remote Usability Testing Methods a la Carte
We review and informally compare several approaches to remote usability evaluation with respect to quantity and quality of data collected and the effort to collect the data. Expand
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Critical Incident Data and Their Importance in Remote Usability Evaluation
The user-reported critical incident method is a method for remote, contemporaneous reporting of critical incidents by users for usability improvement. Expand
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Trusting Remote Users… Can They Identify Problems Without Involving Usability Experts?
Based on our belief that critical incident data, observed during usage and associated closely with specific task performance are the most useful kind of formative evaluation data for finding andExpand
Technical Report Remote Usability Testing Methods a la Carte
Although existing lab-based formative usability testing is frequently and effectively applied to improving usability of software user interfaces, it has limitations that have led developers to turnExpand