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1 We define an intranet in the following way: (1) An intranet is a network based on the Internet protocol suite TCP/IP. It is thus capable of running common internet applications such as World Wide Web and MS NetMeeting. (2) It is a private network, owned by the organization that it serves and only accessible by permission. In general, all members of the(More)
This study analyzes how a group of 'mediators' in a large, multinational company adapted a computer-mediated communication technology (a 'virtual workspace') to the local organizational context (and vice versa) by modifying features of the technology, providing ongoing support for users, and promoting appropriate conventions of use. Our findings corroborate(More)
Understanding how people in organizations appropriate and adapt groupware technologies to local contexts of use is a key issue for CSCW research, since it is critical to the success of these technologies. In this paper, we argue that the appropriation and adaptation of groupware and other types of advanced CSCW technologies is basically a problem of(More)
This study focuses on knowledge sharing in large, complex organizations. The study examines the introduction and use of a Web-based system designed to facilitate the circulating of best practices among middle managers in a multinational pharmaceutical company. Despite strong commitment from senior management and several attempts to redesign and reinvent the(More)
A recurrent problem in information-systems development (ISD) is that many design shortcomings are not detected during development, but first after the system has been delivered and implemented in its intended environment. Pilot implementations appear to promise a way to extend prototyping from the laboratory to the field, thereby allowing users to(More)