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going BLOCKINto BLOCKINthe BLOCKINeye BLOCKINclinic? Before our patients even leave home for the clinic or hospital, they are already anxious. They may have many questions, such as: " How much will the transport cost? Will I find someone reliable to look after my children? How early will I have to leave to get to there on time? What will they say? What will… (More)
the flow of patients through our eye programme is about making their journey easier while making the best use of our own time and resources in the eye clinic. It involves elminating unnecessary steps and processes, giving us more time to focus on our patients and on providing a good – and friendly – service. Eye care administrators and managers benefit too:… (More)
Providing excellent eye care requires excellent record keeping and data collection. Why? Because good record keeping ensures continuity of eye care, fulfils medico-legal requirements, and is professional! Good data collection, based on good record keeping, supports health management information systems (see article on page 50), hospital audit (page 48),… (More)
Table 1 shows what information about repairs should be recorded in the central maintenance and repair record, and what useful information this can provide. In addition to the practical benefits of a central maintenance and repair system, it also provides eye care unit administrators and the equipment maintenance team with valuable information and proof that… (More)