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This paper presents descriptive accounts of time-critical organizing in the domain of emergency response. Patterns of mobile phone interaction in such work is analyzed showing how the dyadic exchange of mobile phone numbers between the actors plays an important role in the social interactions in the organizing and sensemaking of the emergency. Enacted(More)
This paper reports on an explorative project aimed to study the use of live video technology in emergency response work. The initial stage of the project aimed at enabling an emergency response organization with live video capabilities. The study covered the steps of design, development and deployment of an application for live video broadcasting. Over a 10(More)
Effective handling of location-based data is important to emergency response management (ERM). Expert team members co-located around maps typically discuss events while drawing freeform areas or while using physical placeholders representing incidents. Key ERM functions are filtering data, selecting information recipients, searching datasets, drawing(More)
This paper presents descriptive accounts from an ethnographic study of time-critical work in the domain of emergency response and the operative work of fire crews. The verbal communication as part of such work creates difficulties in providing accountability of the fire crew's actions. The concept of work rhythms and temporal structures is used as an(More)
A major challenge of mobile information technology use in time-critical work settings is to balance the temporal impact on the work practice caused by the technology. This paper presents results from an investigation of the tension between information technology use and temporal aspects in the time-critical work of emergency response. This paper contributes(More)
Events that include the 9/11 attacks, the 2005 Hurricane Katrina or the 2011 Sendai Earthquake have drawn attention to how individuals, organizations or societies can improve crisis preparedness, resilience and recovery. In all scenarios, collaboration between professional responders, public administrations, citizens is critical to response, and needs to be(More)
In 2014 a small fire started in a forest in central Sweden. Within a few days it developed into the largest wildfire in Sweden in the last 50 years. As the scale of the fire increased, so did the need for direction and coordination of the resources engaged in the response operation. Both official investigators and the research community have studied the(More)
Organizing response operations during large-scale and complex disasters requires an ability to meet and adapt to sudden changes of plans. This paper presents descriptive accounts from an ethnographic field study of the work of a foreign Ebola response team during the Ebola outbreak on location in Liberia. The findings illustrate how response work is subject(More)
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