Johnny Flores

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Strategic Business and IT Alignment (SBITA) is still ranked amongst the top concerns of the enterprise’s management executives. Such alignment is an organization-wide issue that influences the company’s overall performance and its assessment is a fundamental input for the enterprise’s managers to make informed decisions on SBITA enhancement possibilities.(More)
This paper presents an evaluation of IT service delivery by Internet Service Providers (ISPs) from Nicaragua at the end of 2009. The evaluation is supported by a methodological approach based on IT Infrastructure Library (ITIL) v.2 concepts and case study techniques. The evaluation involved three ISPs that are nation-wide Internet Service Providers with(More)
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