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A consumer survey was designed to assess the quality of mental health and substance abuse services and evaluate insurance plans that provide such services. This paper describes the development of the Consumer Assessment of Behavioral Health Services instrument, which began with a review of existing consumer satisfaction surveys and input from several groups(More)
There is a wide range of pharmaceutical product threats, including counterfeit and substandard products. Consumer products, including pharmaceuticals, must be protected from fraudsters and criminals (the term 'fraudster' is used as a descriptive, formal term for this specific type of criminal and their activity [1–3]). The goal is not to see how many(More)
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