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This paper explores how the application of a user-centred design consultative process, together with innovative and effective use of the Telstra eLearn platform, has enabled the delivery of highly successful performance support solutions for Telstra field and technical support staff around Australia during 2007 and 2008. 1 Background Development of… (More)
Corporate eProjects have become fast-paced and increasingly demanding. More often than not, problems and challenges readily surface within technology projects. These can often stem from poor usability and user experience aspects of the development process, together with lack of adequate communications plans and strategies. Successful forward planning and… (More)