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In this paper, we discuss the need for accurate skills assessments of employees in large, global, client-facing enterprises and shortcomings of existing systems for obtaining and managing expertise. We describe enterprise and social data that can be mined to improve skill assessment processes. We propose a matrix completion approach with side information(More)
Assessing and managing the expertise of employees in knowledge and service industries is critical because human capital is the key differentiator among companies. Moreover, professional social networks are becoming increasingly popular. Besides the well-known public professional social network site Linked In, enterprise social networks are also now being(More)
In the rapidly changing technological world of today, new technical areas emerge quickly, and new skills related to them garner high demand. In this paper, our goal is to recommend experts for new skills and skill topics. We propose multiple predictive models to utilize data from different enterprise sources: employee assessment data, free-text skill(More)
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