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Ethnography has gained considerable prominence as a technique for informing CSCW systems development of the nature of work. Experiences of ethnography reported to date have focused on the use of prolonged on-going enthnography to inform systems design. A considerable number of these studies have taken place within constrained and focused work domain. This(More)
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The rapid growth and development of the Internet and the resulting growth in interest in access to network facilities highlight an increasing prominence of computer technology in the home. In this article we report on a study of the social organization of a number of domestic environments in the northwest of England and consider the ways in which an(More)
Ethnographic studies of CSCW have often seemed to involve the investigation of relatively large-scale and highly specific systems, consequently ignoring the small office within which many people spend much of their working lives and which is a major site for the introduction and implementation of IT. This paper is concerned with a “quick and(More)
This paper explores the issues involved in moving from ethnographic explorations of work in context to a practical contribution to system design. It does so using the example of an interdisciplinary research project involving sociologists and computer scientists in the domain of air traffic control systems. It forms a pair with another paper (Sommerville et(More)
Despite the growing number of ethnographic studies of work their use in design remains a matter of some debate. Acknowledging the problems designers face in utiiising ethnographies, and etlmographers face in meeting commercial demands, this paper outlines a 'framework' for the presentation of fieldstudies organised around three main dimensions; 'distributed(More)
This paper considers how we may provide support for the development of general design principles in domestic environments. In particular, we examine the potential for usingdesign patterns as a means of presenting ethnographic material and outlining design solutions. The paper reports on the development of an initial pattern language based on our studies of(More)
This paper reflects on the emerging results of a long-standing ethnographic study of everyday work in a large retail Bank. While customers as economic actors have often been overlooked in studies of computer supported work they are generally and necessarily the focus of commercial organisational life. The paper explicates the developing relationship between(More)
This paper reports on the installation and use of two commercial 'groupware' systems, a videolink and electronic document exchange, in a major clearing bank in the UK. It suggests some of the complexities involved in evaluating groupware in a business such that recognising and understanding even such gross terms as 'success' and 'failure' is far from easy.(More)