Johannes Hintsch

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Industrialization has led to efficiency and effectiveness gains in manufacturing industries. Industrialization approaches such as standardization or sourcing are also key concepts in modern service companies. Therefore, current IS research studies how to transfer industrialization approaches to IT service production in order to increase efficiency and(More)
Flexible IT landscapes and efficient management of resources are key issues for enterprises. In cloud computing, varying requirements are discussed at application and platform level. In contrast, variability at cloud infrastructure level is seldom discussed. We have identified several variability requirements at infrastructure level from customer(More)
Competition among software as a service (SaaS) providers becomes more pressing as new players enter the market. In order to stand competition providers require more efficient production processes. Therefore, automation is key and standardized domain conceptualizations serve as a basis for automation. Existing conceptualizations of IT service production(More)
In order to achieve efficiency and effectiveness gains, concepts such as standardization and automation originating in the manufacturing industry are adopted by IT service providers. ERP systems are tools to implement such concepts in manufacturing companies. This research examines if and how ERP systems are used by IT service providers. To answer this(More)
ERP systems were fundamental in achieving efficiency gains in traditional manufacturing companies. In order to make the benefits of ERP utilizable by IT service providers, their processes need to be opera-tionalized in ERP. IT service management (ITSM) frameworks describe these processes. They are however described using natural language. To be able to(More)
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