Johannes Hintsch

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Industrialization has led to efficiency and effectiveness gains in manufacturing industries. Industrialization approaches such as standardization or sourcing are also key concepts in modern service companies. Therefore, current IS research studies how to transfer industrialization approaches to IT service production in order to increase efficiency and(More)
ERP systems were fundamental in achieving efficiency gains in traditional manufacturing companies. In order to make the benefits of ERP utilizable by IT service providers, their processes need to be opera-tionalized in ERP. IT service management (ITSM) frameworks describe these processes. They are however described using natural language. To be able to(More)
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