Johannes Hintsch

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Industrialization has led to efficiency and effectiveness gains in manufacturing industries. Industrialization approaches such as standardization or sourcing are also key concepts in modern service companies. Therefore, current IS research studies how to transfer industrialization approaches to IT service production in order to increase efficiency and(More)
ERP systems were fundamental in achieving efficiency gains in traditional manufacturing companies. In order to make the benefits of ERP utilizable by IT service providers, their processes need to be opera-tionalized in ERP. IT service management (ITSM) frameworks describe these processes. They are however described using natural language. To be able to(More)
Flexible IT landscapes and efficient management of resources are key issues for enterprises. In cloud computing, varying requirements are discussed at application and platform level. In contrast, variability at cloud infrastructure level is seldom discussed. We have identified several variability requirements at infrastructure level from customer(More)
Flexible IT landscapes and efficient management of resources are key issues for enterprises. Variability is an important aspect for flexible IT landscape. The main part of the paper discusses variability characteristics in Infrastructure as a Service (IaaS). We show what kind of variability is possible at IaaS. In addition, a case study is provided that(More)