Joe Nandhakumar

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This paper describes the findings of a field study that explores the process of information systems (IS) development in a large organization. The paper argues that traditional IS development methodologies are treated primarily as a necessary fiction to present an image of control or to provide a symbolic status, and are too mechanistic to be of much use in(More)
Although user involvement can be problematic for all types of information systems development, the situation has become even more difficult with the recent spread of information technology to senior organizational levels. Better theoretical conceptualization of the dynamic relationship between developers and users in systems development is needed to(More)
Enterprise systems are used to facilitate the seamless integration and exchange of data between the various departments within an organization. In order to achieve this, rigidly defined control mechanisms must be in place in the system, which safeguard the company’s data and protect the company against unauthorized and unintended uses of the system. This is(More)
This article reports an ethnographic study that investigates the ways in which time was experienced and managed in an information systems (IS) development project. The study is based on 6 months of intensive overt participant observation of the development of Executive Information Systems in a large multinational company. Drawing on time geography, this(More)
This paper reports the findings of a large-scale case study of implementing Enterprise Resource Planning Systems (ERP) in a long-established multinational company within the telecommunication sector. The company has recently streamlined its operations through an ambitious business process redesign initiative and introduced an ERP system. The study examines(More)
This paper investigates the impact of social media interactions on the use context of enterprise systems (ES) at a global telecommunications company based in Europe. We conducted a detailed field study of users in three countries who execute tasks collectively using social media capabilities within their ES. The findings provide rich insights into these(More)