Joe Bolinger

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Industry-practiced agile methods must become an integral part of a software engineering curriculum. It is essential that graduates of such programs seeking careers in industry understand and have positive attitudes toward agile principles. With this knowledge they can participate in agile teams and apply these methods with minimal additional training.(More)
Knowledge intensive process vary widely due to the variation in the specifics of the incoming request and uncertainty in handling and processing that request. Traditional management systems with pre-defined workflows are less effective for enabling these kinds of organizational workflows. Consequently, less structured tools for ad-hoc collaboration, such as(More)
In order to better prepare students for professional practice, we have created a software engineering curriculum that provides an end-to-end perspective that begins with the business context of software, and goes all the way to the ongoing management of software services after deployment. This paper examines how the theoretical aspects of this broad-based(More)
Service delivery organizations oftentimes overlook opportunities to cultivate client relationships due to a lack of awareness of the totality of touchpoints, or interactions, that occur between service delivery personnel and client personnel over time. To enable service delivery organizations to strategically manage their client relationships, we introduce(More)
Many healthcare organizations that acquire physician practices do not realize a return on their investments. Instead, acquisitions often create excess capacity, drive up costs, and reduce an organization's ability to attract managed care contracts. Healthcare systems that acquire physician practices can help ensure that the acquisitions will be profitable(More)
Successful organizations rely on a healthy mixture of formal and informal structures to coordinate effectively and operate efficiently. Formal structures, such as documented business processes, are valuable when they can be applied successfully to new contexts and because they provide a high degree of visibility and traceability during their application.(More)
Case studies have been successfully integrated into a wide variety of educational contexts and disciplines. Today, case studies are increasingly accepted as valuable teaching tools in science and engineering curriculums to complement the underlying theory of the field. Well-articulated cases can reinforce abstract concepts, demonstrate the nature of real(More)