Learn More
Zusammenfassung: Während auf Seiten der Supply-IT in den vergangenen Jahren eine zunehmende Professionalisierung und Industrialisierung stattgefunden hat, wurde die Rolle der Demand-seitigen IT bei der innerbetrieblichen Gestaltung von IT-Organisationen häufig vernachlässigt. Ziel dieser Arbeit ist, zunächst den Aufgabenbereich der Demand-IT abzugrenzen und(More)
The commercial structure of the Internet is changing. Content delivery networks (CDN) are becoming potent players in the bandwidth market and are responsible for an ever growing fraction of total Internet traffic. Carriers on the other hand are looking for strategies to escape the “dumb pipe” scenario and are increasingly seeing added value(More)
The objective of this thesis is to determine the value of software developers for the mobile value chain. To identify different strategies for mobile platforms integrating developers, two case studies are conducted: Apple and Google. Porter's approach of key activities is used to identify, how the two companies create a sustainable competitive advantage and(More)
The Georgia Institute of Technology (Georgia Tech) is one of the world’s leading universities in computer science education. Starting from 2014’s winter term, Georgia Tech is providing a Master’s program in Computer Science. Individual courses are offered exclusively as “massive open online courses” (MOOCs).1 The tuition fees will cover only a fraction of(More)
Universities have a responsibility to equip graduates with the knowledge and skills to be productive in their work environment. Recently, the discipline of IT Service Management (ITSM) has become globally recognized as critical to organizations. Academia appears to be lagging industry in providing education in this field. This paper describes the(More)
This paper conceptualizes IT service management (ITSM) capability, a key competence of today’s IT provider organizations, and presents a survey instrument to facilitate the measurement of an ITSM capability for research and practice. Based on the review of four existing ITSM maturity models (CMMISVC, COBIT 4.1, SPICE, ITIL v3), we first develop a(More)
In telecommunications, increasingly complex service systems evolve which have the objective to produce ICT services. The increased complexity is due to the convergence of the industry sectors information technology, telecommunications and media. Telecommunication network operators are challenged to modify their business strategies: they can not any more(More)